Service Coordinator /Advisor

Company Profile: DSG Power Systems Inc

Introduction:
DSG Power Systems Inc. is a leading provider of diesel power solutions with decades of industry experience. Since 1983, we have been committed to excellence in product quality, customer service, and employee satisfaction.

Core Values:

• Reliability: Our products are built to deliver dependable power, even in challenging conditions.
• Innovation: We stay ahead of industry trends to offer cutting-edge solutions to our customers.
• Integrity: Honesty and transparency define our business practices.
• Customer Commitment: We prioritize customer satisfaction and long-term partnerships.

Empathetic Customer Care:
We understand our customers' needs and challenges, providing tailored solutions and proactive support to ensure their success.

Caring for Employees:
At DSG Power Systems Inc, we value our employees as our greatest asset. We foster a supportive work environment that encourages growth, creativity, and work-life balance.

Product Range:
DSG Power Systems Inc offers a range of durable and efficient diesel generators and power systems for various industries and applications.

Service Excellence:
We believe that happy employees provide the ultimate customer care.

Job Summary:

We are seeking a detail-oriented Service Coordinator to join our repair team. The Service Coordinator will be responsible for providing administrative support and coordinating services efficiently.

Duties: Are you a detail-oriented individual with a passion for providing exceptional customer service? We have just the opportunity for you! We are looking for a Service Coordinator to join our team and help us provide top-notch administrative support and efficient service coordination. As our Service Coordinator, you'll be estimating costs and time frames for a wide range of repairs, welcoming customers with open arms, discussing their needs, and acting as a secondary service advisor.

You'll also be maintaining the profitability of our service department with innovative initiatives and answering customer inquiries, either in person, by email, or by telephone. In addition, you'll be developing repair estimates, preparing repair orders, maintaining repair records, and working with our marketing manager to digitalize processes, procedures, and customer loyalty programs.

You'll also keep track of training records and OEM access credentials, and work with our shop supervisor to keep technician training up to date. Plus, you'll get to update training equipment and devices such as shop laptops. With this exciting opportunity, the sky's the limit! Job Summary: Are you a detail-oriented individual with a passion for providing exceptional customer service? We have just the opportunity for you!

Plus, you'll get to update training equipment and devices such as shop laptops. With this exciting opportunity, the sky's the limit!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Auto, Industrial or AG Service Advisor: 2 years (required)

Language:

• English (required)

Work Location: In person