Service Coordinator and Administrator

● Receive and log service requests, recording the client, equipment model and serial number, location, concern, warranty status, and contact details.

● Maintain a calendar of all free quarterly preventive maintenance visits included in customer warranties or agreements. Schedule visits before they become overdue, confirm appointments with clients, and coordinate technician deployment.

● Schedule installations, inspections, repairs, and follow-up visits with the Technical Supervisor. Inform clients and technicians promptly of any changes.

● Track each service job from request through completion. Escalate urgent concerns, delayed visits, unavailable parts, and repeat faults.

● Collect, check, scan, and file all signed service reports. Organize digital and physical records by client and equipment so service history can be retrieved easily.

● Confirm that completed jobs have the required service report, customer acknowledgment, parts record, and other supporting documents.

● Coordinate with the warehouse on spare parts needed for scheduled and pending service jobs.

● Check that all billable completed services have the required documentation and Sales Invoice (SI). Forward complete records to Accounting for billing and monitoring.

● Coordinate delivery of the SI and applicable service documents to the customer. Record when and how they were sent and obtain acknowledgment or proof of receipt.

● Follow up on missing reports, unsigned documents, unissued SIs, and documents that have not yet been delivered to customers.

● Prepare regular updates on upcoming preventive maintenance, completed and pending jobs, outstanding documents, and service billing status.

Pay: Php20,000.00 - Php22,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person