Service Coordinator & Technical Support

Job Summary
We are looking for a proactive Service Coordinator & Technical Support Specialist to join our team in Edinburgh. You will be the first point of contact for customers, coordinating service interventions, managing installations, and providing technical support for Reverse Vending Machines (RVMs).

Responsibilities

• Act as the first point of contact via phone and email for customer support.
• Schedule and coordinate field engineers using our SICON system.
• Troubleshoot RVM systems remotely and provide initial fault analysis with Sielaff's remote access tool.
• Prepare acceptance protocols and liaise with customers during handovers.
• Monitor our machines real-time using our remote portal “Simon.”
• Report feedback and suggest improvements to enhance service quality.
• Support special projects and assist the wider team as needed.

Shift Pattern

• Office-based: Monday–Friday, 8:00 am – 4:30 pm
• One late shift per week: 2:00 pm – 10:00 pm (Work from Home.)
• One weekend in every 4 (days off in lieu)
• Occasional bank holiday coverage on rotation

Requirements

• Strong communication and problem-solving skills.
• Ability to work under pressure with a positive attitude.
• Technically minded or mechanical background preferred.
• Team player with a customer-focused approach.
• Full UK driving licence and valid passport (beneficial).
• Willingness to learn and develop.

Benefits

• Competitive salary (£28,500–£30,000)
• Hybrid working (office & remote)
• Training and development opportunities
• Supportive team environment

Work Location: Hybrid remote in Newbridge, EH28 8QJ

Job Type: Full-time

Pay: £28,500.00-£30,000.00 per year

Benefits:

• Work from home

Work Location: Hybrid remote in Newbridge EH28 8QJ