Service Coordinator Assistant

Company Description

Ino-Tek, Inc. is a hazardous material safety company specializing in the design, installation, and service of code-compliant hazardous material emergency alarm systems and gas detection solutions. For over 27 years, Ino-Tek has protected more than 100,000 people working in facilities across the United States and Canada, including automotive R&D, healthcare, petrochemical, government, education, and waste and water treatment. The company focuses on understanding workplace hazards and applying deep technical expertise to create reliable safety systems tailored to each customer’s environment. Ino-Tek is known for its integrity, high-quality workmanship, and unrivaled knowledge of safety codes and standards. The organization prioritizes education and service, partnering with customers to meet safety needs while exceeding expectations for communication, installation, and ongoing support.

Job Description

We are seeking a Service Coordinator Assistant to provide administrative support to our service

department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-

paced environment. You will balance customer communication, scheduling, and administrative

responsibilities to help keep our service operations running efficiently.

Key Responsibilities

• Answer inbound customer calls with warmth, professionalism, and a positive attitude.

• Schedule service appointments by coordinating customer availability and technician schedules.

• Communicate effectively with customers, service technicians, and internal team members.

• Update and maintain customer records, databases, and service documentation.

• Order equipment and materials needed for service jobs.

• Prepare and transmit reports as required.

• Adapt to customer needs and handle conversations with professionalism, patience, and care.

• Perform local errands and deliveries when necessary to support department operations.

Education

• High School Diploma or equivalent required.

License/Certification

• Valid Driver's License required.

• Reliable transportation required.

Qualifications

• Experience in scheduling, coordination, or administrative support is preferred.

• Customer service experience is highly desirable.

• Comfortable working in a fast-paced, team-oriented environment.

• Experience with Sage software is a plus.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Comfortable using technology and learning new software systems.

• Ability to manage multiple tasks and priorities simultaneously.

• Strong problem-solving skills and a proactive approach to work.

Job Type

Part-time position transitioning to full-time within six months. A comprehensive benefits

package will be available upon full-time employment.

Schedule

• Monday through Friday

Location

• In-person position based in Romeo, Michigan

Pay

$19.00 - $20.00 per hour