Service Coordinator (Butterworth)

The Service Coordinator is responsible for coordinating daily service operations, supporting customers, managing service documentation, and ensuring timely execution of service activities. This role serves as the key liaison between customers, service technicians, and internal departments to ensure efficient service delivery and customer satisfaction.

Your Responsibilities

• Open and manage Service Orders (SO) in the system
• Prepare and process customer quotations accurately and promptly
• Generate invoices and ensure timely billing to customers
• Maintain accurate records of service activities, customer requests, and repair histories
• Respond to customer inquiries and requests via phone, email, and other communication channels
• Provide service updates and follow up with customers regarding ongoing or completed service jobs
• Handle customer concerns professionally and escalate issues when necessary
• Schedule and dispatch service technicians or field service teams according to customer requirements and service priorities
• Coordinate service appointments and ensure resources are available for assigned jobs
• Monitor job progress and communicate updates to customers and management

Preferred Qualifications:

• Diploma or Degree in Business Administration, Engineering, Customer Service, or a related field
• Minimum 1-3 years of experience in service coordination, customer service, or administrative support
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Experience with ERP or service management systems is an advantage
• Good communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work independently and under pressure
• Detail-oriented with strong problem-solving skills

If you are interested, please upload your resume here or contact us:

Email: [email protected]