Service Coordinator

Summary:

The Service Coordinator provides administrative and operational support to the Service department by coordinating service documentation, customer communications, billing activities, warranty administration, and travel arrangements. This role helps ensure service processes are completed accurately and efficiently while supporting internal teams and delivering a high level of customer service.

Essential Functions:

• Prepare and maintain service-related records, including invoices, reports, quotes, correspondence, warranty agreements, and other departmental records.
• Review service reports and related paperwork for accuracy and completeness to support timely billing and proper job closure.
• Serve as a primary point of contact for customers and internal departments by responding to inquiries, providing updates, and resolving routine service-related issues.
• Prepare quotes for extended warranties, warranty bids, and service visits and process customer orders accordingly.
• Coordinate travel arrangements for service personnel, including booking transportation, lodging, and other travel accommodations.
• Maintain departmental records, filing systems, and administrative information to ensure accuracy and organization.
• Work with Accounting to support timely customer invoicing and ensure billing is completed accurately and on time.
• Conduct customer satisfaction surveys, document feedback, and communicate service concerns or trends to management.
• Assist with the development and continuous improvement of service processes, procedures, and departmental workflows.
• Provide general administrative support to the Service department and assist with special projects and other duties as assigned.
• Comply at all times with Astrophysics’ security policy including protecting confidential information, reporting any actions that conflict with that policy and informing management of any unusual activity or behavior.

Qualifications:

• Bachelor's degree in Business Administration or a related field.
• 2+ years of experience in an administrative, customer service, or service support role.
• Proficiency with Microsoft Office; experience with CRM or service management software.
• Strong organizational, communication, and time management skills.
• Excellent attention to detail and a commitment to providing outstanding customer service.

Compensation and Benefits:

• PHP 24,000 - PHP 28,000 monthly salary
• HMO coverage of up to PHP 100,000 annually, including one dependent, upon regularization
• Seven days of paid vacation leave per year
• Seven days of paid sick leave per year

Position Details:

• Full-time, onsite position
• Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Work location: Unit G-11 Tower A, Antel Seaview Towers 2626 Roxas Boulevard, Barangay 76 Pasay City, Metro Manila, 1300 Philippines
• Reports to: Program Manager/Service Administrator, Astrophysics Asia Inc.