Service Coordinator

About SafeTIC

SafeTIC provides accredited testing, inspection and calibration services that help Australian businesses meet safety and compliance standards with confidence. With a team of certified technicians and a fleet of fully equipped mobile testing units, we deliver fast, reliable service across Queensland and beyond — onsite or through our NATA-accredited lab.

At SafeTIC, safety isn't just our service, it's our standard. We're growing fast, and our people are at the heart of that growth.

About the Role

We're looking for an organised, customer-focused Service Coordinator to join our Brisbane/QLD team. You'll be the connection point between our field technicians, clients and the wider business — coordinating schedules, keeping jobs on track, and making sure every customer gets a fast, hassle-free experience.

This is a hands-on coordination role suited to someone who thrives on staying ahead of a busy, moving schedule and enjoys being the go-to person for both clients and technicians.

What You'll Do

Scheduling & Dispatch

• Coordinate the scheduling of work for service technicians across the region, in conjunction with the Service Manager
• Allocate jobs, confirm bookings, and keep technicians' schedules full and uninterrupted to meet customer turnaround expectations
• Follow up on outstanding work and ensure jobs are completed by their due date
• Liaise with subcontractors and third-party providers, allocating and following up on work as required

Client Liaison & Admin

• Act as the first point of contact for clients via phone and email, quoting new and existing clients
• Process service reports, customer orders and invoicing accurately and on time
• Maintain clear, accurate records in SafeTIC's scheduling and quality systems
• Support the team in meeting KPIs for response times, turnaround and customer satisfaction

You'll also pitch in on general administrative and business support tasks as needed, and work with safety front of mind at all times — raising hazard reports or improvement suggestions where you see them.

What We're Looking For

• Experience in scheduling or coordination — field service, mobile workforce or trades-based scheduling highly regarded
• Strong customer service skills, with confidence handling phone and email liaison
• High attention to detail and accuracy, particularly with documentation, invoicing and data entry
• Excellent organisational and time-management skills — you can juggle competing priorities without dropping the ball
• Proficiency in Google Workspace; experience with ERP or job-scheduling software is a plus
• A proactive, can-do attitude and strong communication skills

Why Join SafeTIC

• Be part of a growing, accredited business making a real difference to workplace safety
• Supportive team environment with training and career development
• Part time (school hours) or may be full time for the right candidate

How to Apply

"Apply via Seek with your resume and a short cover letter

Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia.