Service Coordinator

Job Description / Responsibilities

Position: Service Coordinator

Experience: 1-2 years

Location:Peenya

General Purpose

To manage customer service coordination, spare parts quotations, complaint registration, SAP order processing, invoicing, dispatch coordination, payment follow-up, expense processing, and service documentation while ensuring timely customer support

Main/ Essential Task

1. Spare Parts Quotation & Customer Support : Review customer requirements received through emails, calls, App Sheet, and service engineers. Prepare and share spare parts quotations, coordinate for pricing, stock availability, and technical clarifications, and follow up with customers.

2. Customer Complaint Management : Register and maintain warranty and non-warranty complaints received through various channels. Coordinate with internal teams to ensure timely resolution and proper record maintenance.

3. Order Processing & SAP Documentation : Process customer POs, create MTOs, Sales Orders, Proforma Invoices, and Tax Invoices in SAP. Obtain necessary approvals, prepare issue slips, and ensure accurate documentation.

4. Invoicing, Payment & Dispatch Coordination : Prepare service and spare parts invoices upon confirmation. Follow up for customer payments, prepare dispatch documents, and coordinate timely material dispatch.

5. Service Operations Support : Process service engineer expense statements, maintain courier tracking, monitor triplicate invoice collection, and ensure proper submission to Accounts.

6. Documentation & Record Management : Maintain monthly service records, dispatch documents, invoice files, and other operational documentation for audit and internal reference.

Skills Required

SAP/ERP Knowledge

Customer Communication

Documentation

Coordination

Attention to Detail