Service Coordinator

We’re looking for an experienced Service Coordinator to oversee the day-to-day delivery of workshop and field service operations, ensuring customers receive efficient, responsive and high-quality technical support.

Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.

About the Role
Reporting to the After Sales Manager, you’ll coordinate the daily activities of the Service Department, managing workflow across workshop and field service operations while supporting technicians, customers and internal teams.

This is a hands-on coordination role where you’ll use your technical background to prioritise jobs, allocate work, troubleshoot customer and machinery issues, manage service personnel and ensure work progresses efficiently.

Key Responsibilities

• Coordinate and allocate workshop and field service jobs
• Prioritise workloads and manage technician utilisation
• Provide technical support and assist with machinery fault diagnosis
• Manage service repair and maintenance activities
• Raise and close service jobs, purchase orders and invoices
• Maintain accurate service documentation and reporting

About You
We’re looking for someone who combines strong technical knowledge with leadership, organisation and customer service skills.

You will ideally have:

• Trade qualification in Mobile Plant, Heavy Vehicle, Earthmoving/Industrial Mechanics or equivalent
• Minimum 5 years' post-trade experience within the earthmoving industry
• Strong knowledge of hydraulic, pneumatic and electrical systems
• Sound fault-finding and diagnostic capability
• Previous experience coordinating or leading a service/workshop team
• Strong planning, problem-solving and time-management skills

Ready to take the next step in your service career? Apply now to find out more.