Incise Infotech
Service Coordinator
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
To coordinate service operations, ensure timely customer support, and effectively manage service engineers, spare parts, installations, and service documentation.
Key Responsibilities
• Coordinate and monitor all service calls from registration to closure.
Plan and schedule daily/weekly engineer visits and installations.
Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
Manage spare parts requirements, dispatch, and inventory coordination.
Communicate with customers and ensure timely resolution of service issues.
Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM
teams.
Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.
Track service revenue, AMC/CAMC renewals, and invoice coordination.
Monitor service KPIs, engineer productivity, and customer satisfaction.
Support technical training, audits, and process improvement.
Key Skills
Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving |
Multitasking | Communication
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