Service Coordinator

Our client is a security and locksmith specialist working across government, financial, corporate, defence and industrial sectors.

We are looking for a Service Coordinator to be the key point of contact for service requests, from first enquiry through to completion. This is a hands-on coordination role. You'll juggle competing priorities, keep customers and technicians in the loop, and make sure every job is handled promptly, accurately and professionally. It suits someone proactive and solutions-focused who genuinely enjoys keeping things moving.

What You'll Do

• Field enquiries and coordinate service requests from customers and the Sales team, ensuring requests are recorded, prioritised and actioned in line with company procedures
• Coordinate maintenance and service work by creating tasks and work orders, arranging required materials, stock and transportation, and activating maintenance work according to schedule
• Liaise with customers, Operations Managers and technicians to monitor progress, provide updates and ensure customer requirements and SLAs are met
• Maintain accurate service information in Uptick, including technician entries, customer portals, documentation, contract costs and information required for invoicing
• Support the wider team with purchase orders, inventory management, branch administration and providing general assistance to field staff and Operations Managers

What You'll Bring

• Demonstrated experience in a fast-paced service environment is essential
• Experience from a field-service or trades environment such as fire protection, HVAC, electrical, facilities/building maintenance, or telecommunications is highly regarded
• A strong customer service focus and a genuine commitment to providing a great service experience for clients
• Competency in Microsoft applications, including Word, Excel and Outlook
• Strong verbal and written communication skills, with excellent attention to detail
• A basic understanding of electrical, security and/or data communication terminology is advantageous

What's On Offer

• $75,000 - $80,000 per annum plus KiwiSaver
• Full-time, permanent role based in Mt Wellington
• Work with leading security technologies and solutions across a broad portfolio of corporate, Government and commercial clients
• Be part of a supportive and collaborative team environment

If you thrive in a dynamic environment, enjoy solving problems and excel in delivering great customer service, we’d love to hear from you.

How to Apply

Click Apply Now to submit your application, where it will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.

Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.

If you've already applied for this role directly with the Employer, there's no need to reapply, your application has already been considered.

About Talent Connection

Our mission is simple: We help align individuals' and employers' goals with our recruitment expertise. Our key point of difference is that we don’t charge a commission, so you can rest assured we will not be “selling” you into a role.