Service Coordinator

Hello Candidates,

Greetings from Hungry Bird IT Consulting Services Pvt Ltd !!!

We are hiring Service Coordinator for one of our clients.

Job Title : Service Coordinator
Experience : 1+ years
Industry : Service / Electrical / Electronics / Equipment / Logistics
Education : Any Degree
Gender : Female
Location : Hyderabad

Job Summary

We are looking for a customer-focused Service Coordinator to coordinate service requests, handle customer complaints, track service calls, follow up with technicians/service teams, and ensure complaints are resolved and closed on time.

Key Responsibilities

• Coordinate service requests and customer complaints.
• Log, track and follow up on service calls until closure.
• Coordinate with technicians, service teams and customers.
• Handle customer queries and complaints professionally.
• Follow up with customers regarding service status and resolution.
• Maintain service records and provide regular updates.
• Manage multiple service requests and ensure timely closure.
• Coordinate effectively between customers and internal teams.

Required Skills & Qualifications

• Any degree.
• Good verbal and written communication skills.
• Fluent Telugu communication is mandatory.
• Good customer handling and follow-up skills.
• Basic knowledge of MS Excel, MS Word and Email.
• Good coordination and multitasking abilities.
• Ability to handle customer complaints professionally.
• Experience with service call logging, tracking and closure is preferred.

Preferred Candidate Profile

Candidates with experience in service coordination or complaint/call tracking from the following industries are preferred:

• Air Conditioner Dealers / Service Companies
• Washing Machine Dealers / Service Companies
• Refrigerator Dealers / Service Companies
• Logistics Companies Coordinators
• System Integrator Coordinators
• Electrical / Electronics / Equipment Service Companies
• Candidates who have handled equipment/service complaints, logged service calls, tracked complaints and coordinated their closure

(Interested candidates can share their CV with us at [email protected] or reach us at +91 9100061232.)

PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL.

Example: Aradhana, SERVICE COORDINATOR, 1 YEAR, IMMEDIATE JOINER

Name:
Position applying for:
Total experience:
Notice period:
Current Salary:
Expected Salary:

Thanks & Regards,
Swetha M
9100061232