Service Coordinator

Service Coordinator – SA

Join a high-performing operations team | Fast-paced role | Customer-focused + organisational powerhouse

We’re looking for an experienced Service Coordinator to support our growing operations. If you thrive in a busy environment, love keeping jobs moving, and enjoy being the go-to person who keeps Customers, Technicians, and operations aligned - this role is for you.

This is a key role responsible for coordinating Service, Inspection, Repair, and NDT works across the SA region. You’ll manage the full workflow from enquiry to invoice, ensuring every job is planned, resourced, mobilised, executed, and finalised with accuracy and professionalism.

Why You’ll Love This Role

• Variety every day - no two jobs or Customers are the same
• A supportive team that values accuracy, communication, and initiative
• Opportunity to work across multiple industries and major SA clients
• Be the “hub” of our service delivery operations

What You’ll Be Doing

Customer & Communication Management

• Be the first point of contact for calls, emails, and job requests
• Prioritise, log, assign, and acknowledge Customer enquiries within required timeframes
• Maintain professional and proactive communication from job creation to completion
• Update all communication and progress notes in Pronto/Core

Planning, Scheduling & Coordination

• Work closely with Estimators to gather scopes, support quoting, and manage variations
• Request Customer POs and assemble Job Packs (scope, safety, POs, parts, mobilisation details)
• Schedule jobs, allocate qualified Technicians, and update timelines in Core/Pronto
• Run weekly WIP reports and maintain accurate Service Call dates

Mobilisation & Logistics

• Verify Technician qualifications, inductions, medicals, and compliance requirements
• Manage onboarding and maintain the Technician Qualification Matrix
• Facilitate Customer access approvals
• Book flights, accommodation, vehicles, and hire equipment
• Raise and track labour hire and equipment hire POs

Compliance & Certification

• Manage Site Agreements and ensure post-job documentation is completed
• Support NATA and DNV certification workflows
• Set up Customers in Tech-Inspect and maintain certificate accessibility

Financial Administration

• Prepare and issue daily invoices accurately
• Process credits, Ariba invoices, and COD payments when required
• Provide weekly updates on aged receivables

Reporting & Continuous Improvement

• Maintain forecasting and inspection schedules
• Escalate delays, non-compliance, or supplier issues
• Contribute to improving processes, Job Packs, and workflow efficiency

What You’ll Bring

• Strong organisational and multi-tasking skills
• Excellent Customer service and communication ability
• Ability to work under pressure in a busy service environment
• High attention to detail and a focus on accuracy
• Understanding of scheduling, mobilisation, and resource planning
• Ability to interpret scopes of work and compliance requirements
• Experience with Pronto, Core, Ariba, CMS, Pegasus, and Microsoft Office

Apply now or send your CV and cover letter to Renee Skipper at [email protected]