Service Coordinator

At TVH, our clients entrust us with the delivery of critical maintenance and service solutions across their assets.

We are seeking Service Coordinators to act as the central point of contact across a portfolio of national client accounts. In this role, you will own the coordination of work from initial request through to completion, ensuring operational excellence while delivering a proactive, consistent, and high-quality client experience.

This is an opportunity for individuals who are highly organised, adaptable, and composed under pressure, thriving in a dynamic environment where collaboration is key. Working closely with colleagues across the business, you will take pride in delivering work to a professional standard while contributing to positive client outcomes and strong business performance.

What You'll Do

As a Service Coordinator, you'll own the end-to-end coordination of work orders, ensuring every job is delivered efficiently while providing a seamless experience for your clients.

You'll be responsible for:

• Managing the complete work order lifecycle across a portfolio of client accounts.
• Coordinating technicians to ensure work is delivered safely, efficiently and within agreed service level agreements.
• Providing proactive communication and regular updates to clients, ensuring they remain informed throughout every stage of the job.
• Monitoring work order progress, identifying risks early and managing competing priorities to keep work on track.
• Working closely with Operations, Scheduling and Technical Managers to deliver the best possible outcomes.
• Preparing defect quotations, reviewing completed jobs and ensuring documentation is accurate and ready for invoicing.
• Maintaining accurate records across multiple client portals while ensuring compliance with client requirements.
• Identifying opportunities to improve processes and enhance both operational efficiency and the client experience.

What You'll Bring

To succeed in this role, you'll bring a genuine passion for delivering outstanding service and building trusted relationships.

You'll also have:

• Experience in service coordination, scheduling or work order management, ideally within facilities management, trade services or a similar environment.
• Excellent communication skills, with the ability to build strong relationships with clients, technicians and internal stakeholders.
• Exceptional organisational skills and the ability to manage competing priorities across multiple client accounts.
• A proactive approach to problem-solving, anticipating issues and responding before they impact service delivery.
• Strong attention to detail and confidence working across multiple systems and client portals.
• A collaborative mindset, enjoying working closely with others to deliver exceptional outcomes.
• A commitment to accountability, continuous improvement and delivering an outstanding client experience.

Why Join TVH?

At TVH, collaboration is at the heart of how we work. You'll join a supportive team that values open communication, shared success and continuous improvement. We believe the best outcomes come from people working together, supporting one another and taking pride in delivering service that exceeds expectations.

Whether you're at the beginning of your Service Coordination career and looking to build your skills, or you're a seasoned professional seeking your next challenge, we'd love to hear from you. As a growing national business, TVH offers genuine opportunities for professional development and career progression, providing the support and experience to help you grow and succeed.

If you're looking for a role where you can build strong relationships, make a real difference to the client experience and be part of a team that's committed to excellence, we'd love to hear from you.

APPLY NOW!!