Service Coordinator

Description:

Summary of Service Coordinator and Dispatcher

DPT Service is hiring a Service Coordinator and Dispatcher for the State of Iowa and Illinois. In this role, the Service Coordinator will oversee all quoting activity for our service department and scheduling/dispatching technicians.

In this role:

• Process incoming requests from customers for service regarding their commercial HVAC equipment
• Contact manufacturer’s to obtain cost information via phone or email
• Compile and communicate quotes to customers
• Quote renewing or net new service contracts to customers
• Create relationships with customers and suppliers to provide on-time and accurate quotes
• Establish the schedule for each technician and provide relevant information
• Notify and confirm customers of upcoming service visits
• Adjust the schedule as needed for critical customer calls
• Follow-up with customers on key quotes
• Submit warranty claims that include labor to manufacturers
• Develop relationships with field technicians and provide support
• Backup warehouse and forklift as needed
• Other parts and service items as needed

Requirements:

What to bring to the role:

• Ability to interact with a variety of customers and suppliers
• Adapt quickly to changing priorities and customer needs
• Ability to work in a dynamic work environment
• Knowledge of Microsoft Office Suite
• Excellent organization and time management skills
• Customer service oriented
• Self-motivated and eager to learn
• General HVAC knowledge is a plus