Service Coordinator

About the role

The NDIS Service Coordinator provides day-to-day leadership to the NDIS team. This role ensures team effectiveness, participant outcomes, and compliance with NDIS standards.

Key responsibilities

• Provide day-to-day leadership to the NDIS team
• Conduct inductions for new team members
• Ensure team members are meeting targets
• Escalate performance management concerns to the Service Manager and/or Managing Director
• Complete risk assessments and ensure incidents are reported
• Assist with recruitment as requested by the Service Manager and/or Managing Director
• Work closely with the Service Manager and Intake Coordinators to identify potential opportunities for expanding reach and potential clients in the NDIS sector
• Build a strong and respected local network of relevant service providers in the community
• Act as the first point of contact for new clients
• Liaise with NDIS Local Area Coordinators

About you

• Minimum 5 years experience leading a NDIS team
• Demonstrated understanding of NDIS practice standards and the NDIS code of conduct
• Demonstrated capability in providing direct support to participants through assisting, supporting, coaching, mentoring and training in the area of lifestyle skills
• Provision of a creative, flexible, person-centred approach
• Demonstrated ability to liaise with key stakeholders
• Ability to establish and work collaboratively within a team environment
• Strong organisational skills that facilitate prioritisation, meeting deadlines and multi-tasking
• Good written, verbal and interpersonal skills that embrace a diverse range of stakeholder interests
• Minimum of a Cert IV in Disability, Mental Health or Community Services, or other health related field
• Current unrestricted Australian or International driver's licence and access to a car