Service Coordinator

Key Responsibilities

• Manage and track customer POs/orders from receipt to completion.
• Maintain quotations, POs, customer details, and other sales documents.
• Coordinate with Sales, Operations, Service, Dispatch, and Accounts teams.
• Follow up on customer payments and coordinate for timely recovery.
• Coordinate dispatch after required payment and approvals.
• Maintain updated order status and follow up on pending activities.
• Coordinate with customers regarding orders, delivery, and installation.
• Prepare and maintain sales, order, recovery, and other required MIS reports.
• Escalate delays or issues to the reporting manager.
• Ensure compliance with defined sales and order processing procedures

Basic Technical / Functional Skills

• Good knowledge of MS Excel, Word, and PowerPoint.
• Basic knowledge of sales/order processing, payment, and dispatch processes.
• Good coordination, follow-up, communication, and customer-handling skills.
• Ability to maintain records and prepare reports.