D
Durga Group
Service Coordinator
Skills
Process ImprovementCompliance
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹300,000 / year
Location:
Siliguri, West Bengal, India
Work mode:
Onsite
Published on:
20 August 2026
What they need
Roles and Responsibilities
- Manage day-to-day operations of customer service team, ensuring efficient processing of customer requests and issues resolution.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes to increase efficiency.
- Develop and maintain reports using Excel to track key performance indicators (KPIs) such as first call resolution rate, average handling time, etc.
- Provide analytical support to senior management by analyzing data trends, identifying root causes of problems, and recommending solutions.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Other offers great for you!
These companies are also looking for great profiles
K
Kalytech Consulting
Network Coordinator
Freelance
Brussels, Belgium
Onsite
Skills
CiscoCCNAITSMITIL
3 days ago
Quick apply
i
iSupplier
Business Analyst ServiceNow / Human Resources Service Delivery - senior
600-650
Freelance
95700 Roissy-en-France, France
Onsite, Hybrid
Skills
servicenow
16 hours ago
Quick apply
V
Visian
AMOA Aéronautique
Permanent contract
Paris, France
Hybrid
Skills
Change ManagementProcess ImprovementRisk ManagementBusiness requirements analysisProject coordinationFunctional testing
15 hours ago
Quick apply