Service Coordinator

Service Coordinator at Lorygen Group The Opportunity Lorygen Group has an opening for a Service Coordinator focused on accurate, dependable work across digital presence, accessibility, customer service, project delivery, content, and digital operations. In this position, you will coordinate incoming service requests, scheduling, ownership, status updates, and customer follow-through while working with the records, systems, and teams used by Lorygen Group.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $54,000 - $62,000 per year

Your Day-to-Day

• Receive and document service requests from clients and digital-service users and confirm the information needed to move each request forward.
• Schedule or route work to the appropriate owner and track status through completion.
• Maintain current notes, dates, commitments, and next steps across service and customer records.
• Communicate progress, changes, and expected timelines to clients and digital-service users using approved channels.
• Coordinate exceptions with clients, project teams, content teams, and digital specialists and escalate issues that require additional approval or expertise.
• Review open requests regularly and follow up on overdue actions, missing information, or unresolved customer needs for Lorygen Group.

What You'll Bring

• Customer-service, scheduling, dispatch, operations, or service-coordination experience is preferred.
• Strong written communication and ability to keep several open requests organized.
• Comfort working with calendars, ticketing or CRM systems, shared records, and status trackers.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Lorygen Group's remote-work environment.
• Ability to complete a pre-employment background check.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $54,000 - $62,000 per year

Application Complete the online application and attach your current resume. Review the information you provide before submitting.