Service Coordinator

Service Coordinator

Key Details

Location: Middleton, Christchurch

Job type: Full time

Duration: Permanent

Are you a proactive and organised individual with a passion for customer service If so, we have the perfect opportunity for you as a Service Coordinator. Whether you have experience within the trade or just a great personality, even just wanting to come off the tools, the role of Service Coordinator could be right for you.

Position Overview:

As a Service Coordinator, you will play a pivotal role in ensuring the smooth operation of the service department. You will be responsible for coordinating service appointments, managing stock control, fostering customer relationships, and promoting a safe and efficient workshop environment. Your efforts will directly contribute to the success and reputation of our clients as a highly trusted service provider in the industry.

We offer:

• Competitive salary
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• On-site parking
• On the job training to excelling in this role.

Key Responsibilities:

• Efficiently plan and schedule service work.

• Schedule and coordinate service technicians and resources.

• Monitor job progress and ensure service deadlines are met.

• Build strong customer relationships and act as the main point of contact regarding service requests.

• Prepare service-related documentation.

• Manage service databases, records, and reporting.

• Liaise between customers, technicians, suppliers, and management.

• Resolve customer issues and escalate concerns when required.

• Ensure compliance with company procedures and safety requirements.

• Actively engage in our customer-focused team, encouraging feedback, sharing ideas, and participating in team activities.

• Maintain a clean well-presented workspace and uphold high standards for our customers.

• Well organised and efficient

Engineering & Compressor Services is a privately owned organisation that has over 30 years’ experience in the service and repair of compressed air equipment, our factory trained service technicians are fully equipped to ensure we efficiently maintain, and repair compressed air requirements of customers. We carry a full range of parts for our product ranges as well as all major brands.

Our motto is simple… ‘Quality you can trust’, and to ensure this we source quality, proven and reliable compressed air products to meet and exceed the needs of our customers.

You need:

• Previous experience in Customer Service.
• Common sense.
• Excellent command of the English language both verbal and written.
• Attention to detail.
• A can-do attitude, sound work ethic and be a team player.
• Excellent data entry and numerical skills with attention to detail and accuracy.
• MS Office Skills - Word, Excel and Outlook.
• A professional manner and presentation.
• The experience of working within a team.

Applicants for this position must have NZ residency or a valid NZ work visa.

We are after someone who is dedicated, hardworking and passionate about their work as well as someone who places a significant focus on customer service.