Service Coordinator

About the role

This role is responsible for coordinating a team of commercial HVAC technicians, ensuring service jobs are scheduled efficiently and customers receive exceptional service. Working from the office in Artarmon, you'll become part of a supportive team culture where your contribution is valued.

Key responsibilities

• Coordinating and scheduling a team of commercial HVAC technicians
• Managing service bookings, call-outs and planned maintenance schedules
• Communicating with customers regarding service appointments and updates
• Monitoring job progress and technician utilisation
• Liaising with technicians to ensure timely completion of works
• Updating service information and job records using ServiceM8
• Processing work orders, purchase orders and related administration
• Delivering a high standard of customer service and support

About you

• Previous experience as a Service Coordinator, Scheduler or similar role
• Experience coordinating field-based technicians or tradespeople
• Strong administration and organisational skills
• Excellent communication and customer service abilities
• Experience using ServiceM8 (highly regarded)
• The ability to multitask and prioritise competing demands
• A positive, team-focused attitude

Benefits

• Convenient Artarmon location
• Onsite parking available
• Great office environment
• Supportive and experienced team
• Monday to Friday hours, allowing for excellent work-life balance

If you are interested in working with our team at MechanicalWise, send a cover letter and CV - this position is advertised to the business growing, so there is an immediate opportunity for the right person.