Service Coordinator

OPEN POSITION: Service Coordinator
LOCATION: Richmond, VA
REPORTS TO: Parts Manager
FLSA STATUS: Fulltime, Onsite, Non-Exempt

ABOUT US
Bay Crane is the leader in crane, rigging, and specialized transportation services, trusted for our commitment to safety, precision, and customer success. With operations spanning the Northeast, Midwest, and beyond, we take pride in supporting complex projects with expertise, reliability, and a people-first approach. Our success is built on the strength of our team, and we are dedicated to creating an environment where employees can thrive.

THE OPPORTUNITY
We’re looking for a Service Coordinator to support regional service operations by managing work orders, coordinating parts and inventory, and ensuring equipment remains compliant, operational, and efficiently serviced across multiple yard locations.

This role works closely with technicians, operations, and vendors to keep service activities running smoothly and minimize equipment downtime. It’s a great fit for someone who is organized, detail-oriented, and comfortable working in a fast-paced, operations-focused environment.

WHAT YOU’LL DO

Service Operations

• Manage the full lifecycle of work orders in NexGen
• Coordinate service scheduling across multiple yard locations
• Track road readiness and ensure DOT compliance for service vehicles
• Serve as the liaison between technicians, operators, and vendorsCommunicate service updates, delays, and issues to management and field teamsGenerate reports on service activity and equipment status

Parts & Inventory Management

• Maintain accurate service records, work orders, and inventory data
• Order parts and manage vendor relation ships Receive, inspect, and distribute parts as needed
• Monitor inventory levels and establish reorder points to prevent shortages

Operational Coordination

• Align parts availability with service scheduling to reduce downtime
• Support visibility across multiple yard locations
• Assist with inventory cycle counts and process improvements
• Coordinate with project managers and technicians to anticipate service needs
• Support parts transfers between branches and external vendors

WHAT YOU’LL BRING

• 2–3 years of experience in service coordination, parts, or equipment/vehicle maintenance support
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP or inventory management systems (NexGen preferred)
• Strong organizational, communication, and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Ability to work in a fast-paced, operations-driven environment
• High school diploma or equivalent required
• Ability to lift and move parts or equipment up to 25 lbs as needed

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person