Service Coordinator服务协调员

该职位来源于猎聘 岗位目的：

As the first point of contact of service team regarding FFU products, with a strong aftersales co-ordination sense, coordinate with customers on commissioning and sea trial and application planning, interface with cross function – SOP and production and quality for material availability. 具体职责：  Responsible for coordinating & arranging the commissioning & sea trial for FFU & ME filter products and ensure all jobs meet the requirements from engine maker and ship yard.

协调并安排FFU和ME过滤产品的调试和试航工作，确保满足船厂和主机厂的调试和试航要求  Record all commissioning & sea trial jobs, and timely complete regular report such as monthly report with high quality. 做好调试和试航各项工作的记录，完成月度及定期的报告  Register customer claims policies and claims information, respond to customer inquiries in a timely manner, establish good communication channels with customers, and build a positive brand image for the company; 登记客户投诉的保单和客诉信息，及时回复客户的问题，与客户建立良好的沟通渠道，树立公司良好的品牌形象；  Responsible for investigating and verifying customer claims information, and promptly tracking and handling the outcomes of claims; 负责调查、核实客户投诉信息，及时跟踪、处理投诉处理结果；

 Analyze customer claims, and regularly reporting issues related to claims to the superior.

Propose process improvements and optimization suggestions to reduce subsequent claims; 分析客户投诉，定期将客诉相关问题上报领导。提出流程改善和优化建议，减少后续投诉；

 Assist Head of Aftersales to supervise the service team in their daily duties including planning of work-scope, personnel allocation, assess tool requirement, scheduling and execution of works. Carry out regular monitoring of work progress and ensure works carried as per plan. 协助服务经理监督服务团队的日常工作，包括工作内容计划、人员调配、工具评估、工作时间安排。定期检查工作进度，确保各项任务按计划执行；  Assist Head of Aftersales to do briefing and debriefing of the engineers before and after the jobs; 协助服务经理在服务工作前后做好情况说明及复盘工作；  Assist with job folders for timely submission of time sheets, service reports and other related reports for final billing; 协助相关服务工程师及时提交工单、服务报表及其他相关报告以便出具账单；  Assist Head of Aftersales to track and control the cost for service works in progress by ensuring optimum manpower deployment, efficient time on task, material consuming and miscellaneous expenses; 通过优化人力配置、时间效能、物品消耗和其他开支来协助服务经理跟踪并管控服务工作的成本；  Coordinate and prepare the spare parts required for service work, or during the service process; 协调并准备安排服务工作或服务过程中所需的备件；  Prepare the necessary boarding documents for engineers to do onboard services; 为工程师上船服务准备相关的登船文件;  Provide reports for all services; 对所有服务项目提供报表；  Other jobs assigned by the superior. 完成领导交代的其他工作。 Education 教育：College or above in Engineering or Business-related majors Experience 工作经验:  Minimal 3 years experience in relevant field of service coordination;  Experience in Project Management, coordination, or similar roles;  Maritime engineering background is a plus.