Service Coordinator

Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years. With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors.

We are currently seeking an experienced and motivated Service Coordinator to join our dedicated team in Kewdale. This role is perfect for someone with strong mechanical knowledge, excellent organisation skills, and a passion for delivering exceptional service.

The Role:

As a Service Coordinator, you will play a vital role in ensuring the efficient operation of our service department by providing technical support to customers & mechanics. Your responsibilities will include:

• Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas.
• Booking and mobilising field service technicians, including organising medicals and inductions as required.
• Preparing service quotes and processing job cards, service sheets, and damage reports.
• Ordering and supplying parts and liaising with suppliers.
• Ensuring timely and accurate data entry and invoicing.
• Maintaining strong relationships with clients through proactive communication and support.

What You’ll Bring:

• Experience in a similar Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal).
• Mechanical trade or background desirable but not essential
• High level of computer literacy and attention to detail.
• Ability to be On Call, on a rotating roster.
• Excellent presentation and communication skills
• Ability to work in a team environment.
• Ability to work in a fast-paced environment and manage competing priorities with ease

What We Offer:

• Great career and advancement opportunities
• Competitive remuneration
• Onsite parking
• Stable and secure Family business
• Access to our Employee Assistance Program (EAP).