Service Coordinator

Key Responsibilities

• Receive and coordinate customer service requests through calls, emails, WhatsApp, or other channels.
• Schedule service visits and assign jobs to service engineers/technicians based on availability and location.
• Coordinate with customers and engineers to ensure timely service delivery.
• Track open service calls and follow up with engineers until closure.
• Maintain accurate records of service requests, job status, customer details, and service reports.
• Communicate service schedules, delays, updates, and resolutions to customers.
• Prepare and share service quotations, estimates, invoices, or other required documents as applicable.
• Coordinate with the sales, service, spare parts, and accounts teams whenever required.
• Monitor pending and overdue service calls and take necessary action for timely closure.
• Maintain daily/weekly service reports and provide updates to management.
• Handle customer complaints professionally and coordinate with the concerned team for resolution.
• Ensure proper documentation and closure of completed service jobs.
• Follow company procedures and maintain a high standard of customer service.

Required Skills

• Excellent verbal and written communication skills.

• Strong coordination and follow-up abilities.

• Good customer-handling and problem-solving skills.

• Ability to manage multiple service requests simultaneously.

• Good knowledge of MS Office, particularly Excel and Word.

• Strong organizational and time-management skills.

• Ability to work under pressure and meet deadlines.

• Basic knowledge of service operations and job scheduling will be an advantage.

• Contact Number- 9311939041