Service Coordinator

KEY RESPONSIBILITIES

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
• Administer and maintain service operations, including updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
• Support service contract administration, including coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
• Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
• Preparation of various reports for Management.

REQUIREMENTS

• Minimum GCE 'O' Level and above.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.