Service Coordinator

About The Role:
Our East Tamaki team is on the lookout for a proactive and organised Service Coordinator. In this role, you’ll be the go-to person for all things service – from handling customer enquiries to scheduling and supporting our busy field technicians. If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit.

This role will be offered as a full time, permanent role working in our East Tamaki branch, 7.30-4.00 Monday to Friday.

A Week Looks Like:

• Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best
• Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions
• Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress
• Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department.
• **Embracing the variety:**No two days are the same!

About You:
What We’re Looking For:   

• Experience in a customer-focused, maintenance scheduling, or service coordination role.
• Exposure to a mechanical environment or similar environment is advantageous.
• Strong decision-making and prioritisation skills to deliver outstanding customer service.
• Excellent administrative abilities, including proficiency with MS Office.
• Confidence, communication skills, and adaptability to handle a fast-paced, customer-centric environment.

About Us Hyster New Zealand is part of the Adaptalift Group, one of Australasia’s largest and fastest-growing materials handling hire and sales companies. With over 40 years of heritage, we pride ourselves on being family-operated and values-driven, putting safety and customer satisfaction at the forefront of our day-to-day operations.
Applications:
If you’re excited about contributing to a growing team and taking your career to new heights, click APPLY NOW to submit your resume. We look forward to learning more about you!