Service Coordinator

About Hostmost
Hostmost is a leading provider of marine electronics and technology solutions, supporting commercial, government, and leisure maritime sectors across the region. We specialize in delivering innovative navigation, communication, safety, and vessel management systems that help customers operate more safely, efficiently, and reliably at sea. With a strong focus on technology, service excellence, and long-term customer partnerships, Hostmost offers employees the opportunity to work on meaningful projects within a dynamic and evolving industry.

Why Join the Marine Industry?

• 🌊 Shape the future of global maritime technology.
• 🚢 Work in an industry that keeps the world connected and moving.
• ⚓ Be part of cutting-edge innovations in navigation, communications, and smart vessels.
• 🌍 Build a career with international exposure and global opportunities.
• 🔧 Solve real-world challenges that impact safety and efficiency at sea.
• 📈 Join a resilient and growing industry essential to global trade.
• 🌟 Every day brings new technologies, new vessels, and new challenges to explore.

About the role

As a Service Coordinator, you will play a vital role in coordinating and selling marine electronics services. Your primary responsibilities will include responding to requests for quotations (RFQs), securing orders, drafting purchase orders (POs), creating sales orders (SOs), and invoicing. Additionally, you'll be utilizing Microsoft systems such as Outlook, MS Teams, SharePoint, and Business Central to streamline communication and sales processes.

Key responsibilities

• Respond promptly to RFQs from potential customers and gather necessary information to prepare accurate and competitive quotes
• Collaborate with technical teams to propose appropriate solutions and follow up on RFQs to ensure customer satisfaction
• Record customer reasoning for success or failure of RFQs
• Process orders for services and ensure smooth communication with customers about order details such as ETA / ETD of the vessel, service location or other logistical concerns
• Prepare documents such as quotations, purchase orders, sales orders, shipping documents, and ensure accuracy of information
• Coordinate with logistics and inventory teams to ensure timely order fulfilment
• Prepare draft invoice documents and verify payment details and follow up on outstanding payments as required
• Use M365 applications for communication with colleagues, Zendesk for ticketing system and communication with customers and suppliers, and MS Business Central for ERP system functions
• Stay informed about the latest marine electronics products, features, and industry trends and participate in training sessions to enhance your understanding of the services you sell
• Attend to urgent inquiries as required, which may include after hours support from time to time

About you

• Diploma of Secondary Education or equivalent
• English proficiency is a must, and Cantonese / Mandarin are considered strong assets
• Basic understanding of marine electronics and/or marine industry
• Customer-focused mindset, sense of logic and urgency