Service Coordinator

Sullivan Fuels, a family-owned company specializing in heating oil deliveries, service, and installations.

Sullivan Fuels is looking for a new team member in our New Glasgow, NS location. You will be responsible for overseeing our service department as well as service billing.

Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.

Key Responsibilities:

• Scheduling service technicians including receiving and dispatching service calls
• Receive and answer emergency and non-emergency calls
• Organizing and coordinate equipment installs
• Set up and update customer accounts
• Order and coordinate parts and equipment for service calls and installation
• Assess situation and prioritize calls
• Billing of service invoices to customer accounts.
• Provide support for technicians.
• Coordinate schedule in the most effective manner
• Proactively address problems and suggest solutions
• Manage customer complaints and concerns.
• Coordinate equipment orders with technicians
• Maintain price lists for technicians
• Answer phones, take oil calls, payments, etc., as needed
• Other duties as directed or required.
• Compliance with all regulatory requirements.

Knowledge, Skills & Competencies:

• Great interpersonal and communication skills
• Experience in a service manager and/or dispatch role.
• Experience using MS Word, Excel and Outlook and be technically savvy.
• Experience and knowledge of delivery or transport vehicles.
• Excellent ability to listen, analyze and adapt to change.
• Critical thinker and problem-solving skills
• Team player in a fast-paced environment

Benefits:

• Medical and Dental Coverage Our industry leading benefits package
• RRSP Matching: We support your future goals by matching your RRSP contributions
• An environment to encourage professional growth and development

Job Types: Permanent, Full-time

Pay: $38,000.00-$43,500.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• New Glasgow, NS: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person