Service Coordinator

We are looking for an organised, proactive and customer-focused Service Coordinator to join our busy service team. Reporting to the Service Manager and working alongside our existing Service Coordinators, you will play an important role in supporting our field-based service engineers and ensuring the smooth running of the service department.

This role will have a particular focus on parts coordination, including ordering parts, processing deliveries, goods receiving, booking parts into the system, putting them away correctly and ensuring engineers have the parts they need to complete customer work.

Alongside the parts responsibilities, you will support the wider service coordination function, including raising quotations, liaising with customers and suppliers, arranging engineer visits and assisting the team with day-to-day service requirements.

This is a varied, fast-paced role where organisation, attention to detail and the ability to prioritise are essential. Experience within a service, engineering, parts, logistics or MHE environment would be advantageous.

Key Responsibilities

• Ordering parts required by field-based service engineers.
• Sourcing parts from suppliers and checking availability, pricing and delivery times.
• Raising purchase orders and monitoring orders through to delivery.
• Liaising with suppliers to chase outstanding orders and resolve any issues.
• Receiving incoming parts and goods and checking deliveries against orders.
• Booking parts and goods into the company system accurately and promptly.
• Putting received parts away and maintaining an organised parts area.
• Allocating parts to engineers and/or specific jobs as required.
• Keeping the system updated with accurate parts and order information.
• Monitoring outstanding and back-ordered parts and keeping engineers and colleagues informed.
• Ensuring engineers have the correct parts available when required.
• Supporting with stock checks and maintaining accurate parts records.

Service Coordination

• Working alongside the Service Manager and other Service Coordinators to ensure the efficient running of the service department.
• Supporting the coordination of field-based service engineers.
• Booking engineers to attend customer sites and liaising with customers in a professional manner.
• Dealing with customer, engineer and supplier queries by telephone and email.
• Raising accurate quotations for parts and service work.
• Following up quotations and customer requirements in a timely manner.
• Processing service-related orders and ensuring information is recorded accurately.
• Supporting colleagues with general service administration and coordination when required.
• Working collaboratively with other departments across the business.
• Undertaking any additional tasks as reasonably required.

Key Requirements

• Experience working within a fast-paced customer service, administration, parts or service environment.
• Excellent communication skills, including a confident and professional telephone manner.
• Strong organisational skills and excellent attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.
• Ability to make decisions and use own initiative.
• A team player with a flexible approach to workload.
• Good problem-solving skills and the ability to work well under pressure.
• Well-developed IT skills, including proficiency in Microsoft Office.
• Ability to communicate effectively with customers, suppliers, engineers and colleagues.
• A positive, practical and proactive approach to work.

The company reserves the right to amend the content of this job description to reflect changes to the role and business requirements, without altering the general character or level of responsibility of the position.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

• Company pension

Work Location: In person