Service Coordinator

Exciting Opportunity for a Service Coordinator in Gladesville

Your new company

Join a growing global organisation with continued business growth and an exciting product pipeline, they are seeking an enthusiastic Service Coordinator & Office Administrator to support their NSW branch.

Your new role

In this varied position, you will play an important role in coordinating the service team while providing day-to-day office and administrative support. You will work closely with customers and service engineers to ensure field service jobs are scheduled efficiently and all job requirements are met.

Your key responsibilities will include:

• Coordinating and scheduling field service appointments
• Managing service calendars and liaising with customers and field technicians
• Ensuring all pre-service requirements are completed prior to job commencement
• Supporting transfer orders, inventory management and service stock control
• Tracking orders, deliveries and incoming consignments
• Following up on completed service jobs and customer purchase orders
• Maintaining accurate service tool, equipment and calibration records
• Coordinating the receipt, dispatch and distribution of goods
• Assisting with travel and accommodation arrangements for the field service team
• Maintaining accurate customer, asset and equipment information within the CRM system
• Updating service reports, customer records and internal databases
• Preparing service-related documentation, quotations and administrative paperwork
• Monitoring job progress and ensuring timely job closure and follow-up actions
• Handling customer enquiries and providing exceptional service support
• Supporting continuous improvement of service coordination processes
• Providing general office administration and operational support across the NSW branch
• Assisting with filing, document management and record keeping
• Supporting internal teams with ad hoc administrative and coordination tasks
• Ensuring accurate data entry and maintenance of company systems and records
• Building strong relationships with customers, suppliers and internal stakeholders

What you'll need to succeed

To be successful in this position, you will be a highly organised and self-motivated administrator who enjoys working in a busy environment.

You will also have:

• Previous experience in service coordination, scheduling, routing or a service centre environment
• Strong written and verbal communication skills
• A professional and confident telephone manner
• Excellent attention to detail and accurate processing skills
• The ability to work autonomously and manage competing priorities
• Experience using CRM systems
• Proficiency in Microsoft Office, particularly Word and Excel
• A positive, energetic and customer-focused approach

What you'll get in return

This is an excellent opportunity to join a growing global organisation within an innovative and specialised industry. You will become part of a supportive and collaborative team where you can take ownership of a varied coordination and administration role.

What you need to do now

If you're interested in this role, click apply now to forward an up-to-date copy of your CV. Alternatively, contact [email protected] for a confidential discussion about your career.