Service Coordinator

Expressions Unlimited is seeking an experienced and organized Assistant Service Coordinator to support our service-coordination department. This position helps ensure that individuals receiving services through New Mexico’s Developmental Disabilities (DD) Waiver receive safe, consistent, and person-centered care.

The ideal candidate will have healthcare or developmental-disability experience and be familiar with Medicaid Waiver services, documentation, and compliance requirements.

Responsibilities

• Assist the Service Coordinator with daily service-coordination and administrative responsibilities.
• Monitor individuals’ healthcare needs, appointments, follow-up recommendations, and documentation.
• Coordinate medical, dental, therapy, and behavioral-health appointments.
• Communicate with guardians, case managers, healthcare providers, pharmacies, and interdisciplinary team members.
• Maintain accurate medical records, physician orders, appointment documentation, and health information.
• Review staff documentation for accuracy, completeness, and DD Waiver compliance.
• Help ensure Individual Service Plans, healthcare plans, assessments, and annual documents remain current.
• Monitor medication records and report missing documentation, discrepancies, or health concerns.
• Assist with General Event Reports, incident follow-ups, and corrective actions.
• Help prepare records for audits, state surveys, and monitoring visits.
• Track appointments, assessments, staff training, certifications, and renewal deadlines.
• Guide Direct Support Professionals on documentation and individuals’ support needs.
• Participate in IDT meetings, healthcare meetings, and staff meetings as needed.
• Maintain confidentiality and follow HIPAA, DDSD, DD Waiver, and company requirements.
• Promptly report health, safety, compliance, or service-delivery concerns to management.
• Complete additional service-coordination duties as assigned.

Qualifications

• Healthcare, developmental-disability, case-management, or service-coordination experience is required.
• Familiarity with New Mexico’s DD Waiver or another Medicaid Waiver program is required.
• Experience supporting individuals with intellectual or developmental disabilities is strongly preferred.
• Knowledge of person-centered services, ISP implementation, healthcare documentation, and compliance requirements.
• Experience using Therap or a similar electronic documentation system is preferred.
• Strong communication, organization, time-management, and follow-up skills.
• Ability to manage multiple deadlines and maintain accurate, confidential records.
• Comfortable communicating with healthcare providers, guardians, case managers, and direct-care staff.
• Proficiency with email, Microsoft Office, Google Workspace, and electronic recordkeeping.
• Must pass all required background checks and meet New Mexico DDSD employment requirements.
• A valid driver’s license and reliable transportation may be required.

Education

• High school diploma or equivalent required.
• An associate’s or bachelor’s degree in healthcare administration, social work, human services, nursing, psychology, or a related field is preferred.
• Relevant healthcare and DD Waiver experience may be accepted instead of a degree.

Pay: $35,000.00 - $50,000.00 per year

Experience:

• Healthcare management: 1 year (Required)

Work Location: In person