Service Coordinator

Role & responsibilities

This role would entail-

-ensuring the service checklists pre/post and handover are recorded for each visit

-ensuring the service workflow is updated live in HubSpot

-coordinating between service , sales and production to ensure timely communication to the customer

-handling the documentation for AMCs, customer inputs

-Scheduling and tracking preventive maintenance visits due under contract; ensure none lapse.

-Triggering renewal reminders 60 days before contract expiry and warranty-expiry AMC proposals from the installed base database.

-Preparing AMC/CMC proposal documentation, collect customer inputs and declarations, and route contracts for approval and signature.

-Tracking contract invoicing milestones with Finance.

-Maintaining the digital service report for each job, with customer sign-off, parts consumed and observations recorded.

-Maintaining the equipment service history by serial number so a complete record is retrievable for any pump in the installed base.

Preferred candidate profile

Engineering Background

Experience of CRM System