Service Coordinator

Position : Work Order Coordinator

Roles and Responsibilities:

• Take ownership of all maintenance work orders and ensure their effective execution from logging to closure .
• Review and validate tenant requests to ensure accurate information and proper categorization
• Assign and coordinate tasks with in-house technicians and external vendors for timely resolution
• Monitor progress of work orders, proactively identify bottlenecks, and implement corrective actions
• Conduct quality checks on completed work to ensure compliance with property standards and safety regulations
• Act as the primary point of contact for tenants regarding maintenance updates, delays, or escalations
• Address urgent or emergency maintenance situations promptly, ensuring minimal disruption to tenants
• Track recurring maintenance issues and coordinate with management for long-term solutions
• Maintain accurate and comprehensive records of all maintenance activities, resources used, and costs
• Mentor, guide, and motivate technicians to improve productivity, accountability, and service quality
• Collaborate with property management teams to support operational efficiency and tenant satisfaction
• Continuously identify process improvements to enhance work order management and property maintenance performance

Requirements and Skills:

• Experience in work order, maintenance, or operations management
• Strong leadership and team coordination abilities
• Strong problem-solving and decision-making under pressure
• Experience in residential rental office highly preferred.
• Knowledge of basic calculations, writing and reading comprehension skills
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
• Ability to prioritize work based on safety, urgency, and tenant impact
• Effective communication skills for tenants, vendors, and internal teams