Service Coordinator

Electrical & Instrumentation Service Coordinator

Are you an organised, solutions focused professional who thrives in a fast-paced technical environment? We are seeking an experienced Electrical & Instrumentation Service Coordinator to join our team and play a key role in ensuring the smooth operation of our E & I department.

About us

Established in 1984, Aegis Sales Service are a family owned and operated business that provides specialised solutions to a broad range of markets including the oil & gas, medical, education, waste management, local councils, defence, aviation and construction sectors across Queensland and Northern NSW.

We provide sales & services of safety equipment specialising in height safety, portable & fixed gas detection and process instrumentation.

We have grown organically through consistently demonstrating a combination of technical expertise and commitment to customer service, and have also added to its solutions offering through acquisition.

About the Role

Reporting to the Electrical & Instrumentation Manager, this position is responsible for planning, organising and directing E & I technicians to carry out onsite and workshop works in response to customer requirements.

You will be the central coordination point between technicians, customers, sales, accounts and management, ensuring workflow runs efficiently and service delivery meets high standards.

Key Responsibilities

• Coordinate and control workflow for field and service technicians
• Schedule service and installation work according to priority
• Respond to customer enquiries regarding products, services and accounts
• Coordinate customer service requirements with relevant departments
• Receive and process job orders and determine required materials and equipment
• Liaise with procurement to ensure timely ordering of supplies
• Perform administrative duties including preparing correspondence and reports, maintaining records and updating databases
• Maintain training and induction records to ensure compliance
• Manage stock control of components and assist with stocktake activities
• Identify opportunities to improve office systems and procedures
• Handle and resolve customer complaints and escalate issues where required
• Attend meetings and support management with additional related tasks

About You

To be successful in this role, you will have:

• Minimum 2 years’ experience in a Service Coordinator or similar position
• Strong experience working with ERP / workflow systems
• Excellent communication and interpersonal skills
• The ability to remain calm under pressure
• Strong organisational skills with high attention to detail
• Accurate and timely record keeping abilities

Key Working Relationships

You will work closely with E & I Technicians on daily job coordination, liaise with Sales, the Electrical & Instrumentation Manager and Chief Technical Officer regarding workflow and customer matters, and maintain ongoing contact with Accounts staff regarding customer accounts.

Why Join Us?

Be part of a team dedicated to ensuring the Electrical & Instrumentation department operates efficiently and effectively while delivering outstanding service to our customers.

If you are organised, proactive and ready to take ownership of coordination in a technical service environment, we encourage you to apply.