Service Coordinator

Join our busy and friendly Service Control Team in Devizes as a full-time Service Call Co-Ordinator working for our prestigious Palfinger crane division.

This office-based role is ideal for organised, customer-focused individuals who enjoy speaking to customers over the phone in a fast-paced administration setting.

About the Role:
We build and maintain the premium Palfinger lorry-mounted cranes used by customers across the country. Our call co-ordinators help to organise and book repairs, services and emergency breakdown jobs for our customers.

You’ll manage incoming telephone calls and emails, quickly identifying the nature of the issue and raising accurate service orders on our internal system.

Benefits:

Palfinger UK are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We offer a great range of company benefits that reward you now and as your career progresses, including:

• A competitive salary, based on your capability & experience – reviewed annually.
• 23.5 days holiday entitlement rising to 26.5 days with service.
• Company pension scheme offering employer contributions of up to 8.5% after a qualifying period.
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover providing up to 5 times salary with service.
• Share Plan – providing our employees with a real stake in the business.
• Cross-divisional career development plans, providing you with a range of future job opportunities and pathways to excel across our large organisation.
• Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
• Robust and thorough training ensuring that you feel you have the support necessary to be a success.

Hours:

Our Service Control team work 39 hours per week. This is an office-based role and Its important that you are able to work the following 3-week rotating shift pattern on site at our head office in Devizes. These cannot be changed.

Week one:

07:00 – 16:00 - Monday to Thursday

07:00 – 15:00 - Friday

Week Two

08:00 – 17:00 - Monday to Thursday

08:00 – 16:00 - Friday

Week Three

08:30 – 17:30 - Monday to Thursday

09:00 – 17:00 - Friday

Duties:

• Answer incoming breakdown and service requests via phone and email
• Log service calls accurately and efficiently into the system
• Prioritise urgent requests and ensure timely follow-up
• Communicate clearly with customers and internal teams
• Support our service controllers to meet deadlines and targets

Requirements:

We’re looking for someone who can bring a positive, proactive attitude to the team, with strong communication skills and the ability to juggle tasks calmly under pressure.

Preferred Skills & Experience:

• Experience in service control, service coordination or asset management roles is an advantage, however if you have strong administration skills we’d like to hear from you.
• You must be confident with MS Outlook, Word, Excel and internal company IT systems.
• Clear and professional verbal and written communication standards, with the confidence to liaise with external customers.
• Strong time management and organisational skills.
• Able to work well in a fast-paced team environment.

T H White is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Benefits:

• Company pension
• Employee discount
• Employee stock purchase plan
• Free parking
• Life insurance
• Sick pay

Work Location: In person