Service Coordinator

Overview: As a Service Coordinator at family owned coffee service company, you will play a crucial role in ensuring smooth operations and exceptional service delivery to our clients. You will be responsible for coordinating service requests, scheduling technician visits, and maintaining communication with customers to guarantee their satisfaction. This position requires strong organizational skills, attention to detail, and a customer-centric mindset.

Key Responsibilities:

• Coordinate service requests from clients via phone, email, or other communication channels.
• Schedule service visits and dispatch technicians to client locations efficiently.
• Maintain accurate records of service calls, schedules, and technician assignments.
• Communicate effectively with clients to provide updates on service status and resolve any issues promptly.
• Collaborate with the sales team to ensure seamless transitions from sales to service delivery.
• Monitor service performance metrics and generate reports as needed.
• Assist in inventory management and parts ordering to support service operations.
• Ensure compliance with company policies and procedures related to service delivery.

Qualifications:

• Proven experience in a coordination or administrative role, preferably in a coffee service-oriented industry.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure and prioritize tasks effectively.
• Proficiency in using scheduling software and MS Office applications.
• Knowledge of customer service principles and practices.
• Experience in the coffee service industry or technical service coordination is a plus.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person