Service Coordinator

DESCRIPTION

Corporate Technology Solutions (CTS) by APIC Solutions, Inc. is seeking a highly organized and detail-oriented Service Coordinator / Assistant Project Coordinator. The ideal candidate will bring experience from construction, security systems, or low voltage companies. This position will manage and coordinate service requests, ensuring timely and efficient delivery of support services to clients. The Service Coordinator will act as a liaison between clients, technicians, and internal teams to streamline operations and enhance customer satisfaction. In addition, this position will support project coordination duties, including job and customer setups, work order creation for time and material jobs, and processing material orders and customer billings.

Location: Tempe, AZ

KEY RESPONSIBILITIES
Service Request Management

• Receive and process service requests from clients, ensuring accurate and timely assignment to appropriate technicians
• Schedule and coordinate service appointments, balancing technician availability with client needs
• Track and manage the status of service requests, providing updates to clients and internal teams as needed

Communication & Coordination

• Serve as the primary point of contact for clients regarding service requests, inquiries, and status updates
• Communicate effectively with technicians to ensure they have the necessary information and resources to complete service tasks
• Coordinate with other departments, such as sales and operations, to address any issues or requirements related to service delivery

Documentation & Reporting

• Maintain accurate records of service requests, appointments, and technician activities in the company's service management system
• Prepare and review service reports, ensuring they are complete and accurate
• Analyze service data and provide insights to improve service delivery and operational efficiency

Customer Service

• Provide exceptional customer service, addressing client concerns and resolving issues in a professional and timely manner
• Follow up with clients to ensure satisfaction with the service provided and address any additional needs or feedback
• Identify opportunities for improving client experiences and service processes

Process Improvement

• Identify and implement process improvements to enhance the efficiency and effectiveness of service coordination
• Develop and maintain standard operating procedures (SOPs) for service coordination tasks
• Collaborate with the Service Manager and other team members to address operational challenges and implement solutions

Required Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a service-oriented industry
• Experience in construction, security systems, or low voltage companies
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and service management software
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities
• Valid driver's license and reliable transportation may be required for on-site client visits
• Ability to pass background checks and security clearances as required
• Willingness to work flexible hours if needed
• Ability and willingness to travel as needed

Preferred Qualifications

• Associate degree or higher in Business Administration, Management, or a related field
• Experience with service management software or scheduling tools
• Basic understanding of technology systems and services

Essential Skills

• Industry Knowledge — Familiarity with construction, security system installation, or low voltage companies and how service work is coordinated in those environments
• Communication & Interpersonal Skills — Excellent verbal and written communication with the ability to interact effectively with clients and team members
• Organization & Time Management — Strong organizational skills with the ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Problem-Solving — Strong problem-solving abilities and attention to detail
• Customer Focus — Customer-focused with a strong commitment to providing high-quality service
• Adaptability — Proactive, self-motivated, and able to manage changing priorities and handle pressure effectively

Physical Demands & Work Environment

• Primarily an office-based role with occasional on-site client visits and required travel
• Must be able to safely operate a vehicle for occasional client site visits
• Flexible hours may be required to support service scheduling needs

About APIC Solutions

At APIC Solutions, we are a customer-focused organization that believes in a team approach to develop multi-level relationships with our prospects and customers. We are seeking a team player who is willing to strategize with and include their teammates to provide SERVICE BEYOND EXPECTATIONS to our clients. We value experienced professionals who are committed to technical excellence, safety, continuous improvement, and delivering reliable security and construction solutions.

Why Join APIC Solutions?

As a Low Voltage Service Manager, you'll lead a team responsible for the systems that keep our clients' facilities safe, connected, and operating smoothly. Your leadership will directly shape service quality, team growth, and the continued expansion of our Low Voltage service business.

APIC Solutions is a growing leader in construction and specialized services. We partner with our team members to foster a collaborative, inclusive environment where every voice matters. Our commitment to safety and excellence is recognized across our commercial, industrial, healthcare, education, and government sectors. If you're a driven leader passionate about technical excellence and building lasting customer relationships, we'd love to hear from you.

Equal Opportunity Statement

APIC Solutions Inc. is an Equal Opportunity employer. APIC Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.