Service Coordinator

Job Title: HVAC Service Coordinator

Lee’s Sheet Metal Heating & Cooling is seeking an organized HVAC Service Coordinator to join our team in Vallejo, CA. In this role, you will be the heartbeat of our daily operations—acting as the primary bridge between our residential and commercial clients and our field technicians. You will manage scheduling, dispatching, vendors and service logistics to ensure maximum efficiency, outstanding customer service, and seamless workflow.

Core Responsibilities

• Optimize Daily Logistics: Schedule and dispatch HVAC technicians to service calls, emergency repairs, and preventative maintenance jobs across our residential and commercial accounts.
• Deliver Exceptional Customer Service: Answer incoming client calls, manage inquiries, provide accurate job updates, and resolve service issues with a professional and friendly approach.
• Manage Workflow and Assist with Billing: Process service tickets, review technician timecards, and assist with converting completed work orders into accurate invoices using QuickBooks.
• Coordinate Parts & Materials: Work closely with Vendors, Order Parts & Material, Obtain pricing approvals, Create Estimates, Track parts orders, communicate arrival timelines to clients, and reschedule technicians once required installation materials are secured.
• Maintain Service Contracts: Track, renew, and schedule recurring preventative maintenance agreements to keep our client base active and satisfied.

Required Qualifications

• Experience: 2+ years of experience in scheduling, or customer service within the HVAC, sheet metal, or construction industries.
• Tech-Savvy: Proficiency with Excel, accounting systems like QuickBooks and basic field Time management software.
• Communication: Outstanding verbal and written communication skills with strong email & telephone etiquette.
• Problem-Solving: Ability to multitask, adapt to changing daily schedules, and maintain a calm demeanor in a fast-paced environment.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person