Service Coordinator

Are you looking for a new challenge, where problem-solving and customer service come together?

We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff

We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.

Te Whakahaerenga/The Organisation:

Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.

Te Mahi/About the Position:

Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between Monday to Sunday.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects:

Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

• support worker rosters are accurate and timely
• visits are scheduled effectively and in line with service requirements
• all support worker leave is managed effectively
• an up-to-date and 'live' over-view of service delivery is maintained at all times
• effective and timely communication with clients and workforce, including proactively responding to queries or concerns

Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

He momo/About you:

To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

• Exceptional customer service, and a friendly and professional manner
• Patience, resilience and a "can do" attitude in challenging situations
• The ability to prioritise effectively and efficiently
• A proactive and professional communication style
• Systems orientation, with intermediate to advanced computer skills
• Team orientation, working well with others at all levels
• Critical thinking

Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures

Staff Discounts - You will have access to a range of great staff discounts with our suppliers

Health Insurance- Discounted healthcare through Southern Cross

Staff Development - We encourage and support personal and professional development through study and research

Hourly rate - Your experience is recognised with competitive rates

**Ki aro/**Interested?

If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.

We are now accepting applications online - to apply, visit our website https://careers.nursemaude.org.nz/home. To view the position description, view the job via our website and scroll down to the bottom, where it is attached as a link.