Service Coordinator

Do you enjoy strategic puzzles and have great solution-seeking skills?

Home Instead® of Boerne is looking to hire a Service Coordinator who can help match the best Care Professional to each client in the Boerne, Fredericksburg, and Kerrville areas.

Home Instead Benefits include:

• Competitive Wages ($40,000 - $45,000 per year)
• Paid Time Off
• Health Insurance
• 401K Contribution

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Each Home Instead® franchise office is independently owned and operated.

Job Description

The Service Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Service Coordinator is expected to identify and schedule the most appropriate Care Pros to serve each of our clients, matching skills, personality, and availability to provide the highest quality service to clients.

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all the functions performed by the Care Pro staff

Knowledge, Skills and Abilities:

• Must understand and uphold the policies and procedures established by Texas Hill Country Care, LLC, d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information, and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity, and fair-mindedness consistently with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office co-workers, Care Pros, and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills