Service Coordinator

Service. Solutions and Standards

Service Coordinator

Location: Bangholme,Victoria

At ASSA ABLOY Entrance Systems, we don’t just keep doors moving — we create seamless, safe, and customer‑first service experiences.

We’re looking for a Service Coordinator to assist at our office in Bangholme.

If you passionate about delivering exceptional customer service and enjoy building strong relationships? If you thrive in a people‑focused, solutions‑driven role, this opportunity may be for you!

The Role

As a Service Coordinator, you will play a pivotal role in the smooth day-to-day operation of our service function. Working closely with the Service Operations  Manager, you’ll coordinate technicians and sub-contractors, manage schedules. As a customer service expert, you’ll be the trusted voice our customers rely on.

This is a fast‑paced, hands-on role suited to someone who enjoys problem-solving, juggling priorities and keeping people and processes aligned.

As a Service Coordinator, you will:

• Organise and manage technician schedules for maintenance, quoted jobs, on‑call and emergency work
• Send technicians and subcontractors to jobs to keep things moving smoothly
• Look after subcontractors, including their work, upgrades, quotes and invoices
• Create purchase orders for subcontractor work from scheduled maintenance
• Keep customers in the loop about service and installation timings, and follow up when needed
• Sort out customer issues or pass them on when required (jobs, invoices or installs)
• Coordinate upgrades for key customers
• Keep job details up to date in ServiceM8
• Provide day‑to‑day admin and operational support to the State Manager
• Keep documents, records and files organised and compliant
• Help out with inventory when needed
• Take care of general admin tasks like preparing quotes, answering phones and filing

What You Bring

• 1–3 years’ experience in a similar service coordination, dispatch or scheduling role
• Strong geographic knowledge of your city/state
• Excellent customer service skills with a professional phone manner
• Solid computer skills, including the MS Office suite
• Experience with Exact (advantageous but not essential)
• A current driver’s licence and your own transport

Personal qualities we value:

• Strong problem-solving skills with a positive, proactive approach
• Excellent time management and the ability to meet deadlines
• Clear, confident communication across all levels
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• A collaborative team player who enjoys supporting others

What We Offer

• A permanent role with a globally recognised organisation
• A supportive, inclusive and team-oriented workplace
• Ongoing training, feedback and development opportunities
• The chance to grow your role locally, regionally or internationally
• An opportunity to make a meaningful impact in service delivery and customer experience

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.