Service Coordinator

MC & R Pools, INC. - Service Coordinator

MC&R Pools, Inc. is growing! We are seeking a motivated and detail-oriented Service Coordinator to join our team.

MC&R Pools, Inc. is a full-service aquatic construction provider, leading the industry since 1975. For over five decades, we've quietly become one of the region's most trusted names in custom aquatic design, construction, maintenance, and service. We've grown through the recommendations of satisfied clients who value our expertise, integrity, and commitment to exceptional results and customer service. From backyard pools and spas to community spray grounds and water parks, we provide complete aquatic solutions from concept to completion and beyond.

What You’ll Do:

The Service Coordinator serves as the primary point of contact for customers seeking maintenance and service support, ensuring a positive and responsive customer experience. This role coordinates and tracks work orders throughout the entire service lifecycle, from initial request through completion, while maintaining accurate records of service agreements, pricing, schedules, and related documentation. Primary duties include:

• Serve as the primary contact for all inbound customer inquiries, issues, and service requests via phone and email.
• Communicate with customers and address inquiries and concerns promptly and professionally.
• Collaborate with service technicians, vendors, manufacturers, and clients to schedule service consultations and resolutions.
• Manage scheduling for up to ten (10) Service Technicians.
• Oversee service workflow and provide customers with timely updates on service appointments, delays, and other service-related matters.
• Track work orders through the full customer lifecycle to ensure accuracy, efficiency, and completeness.
• Maintain accurate records of all signed agreements, including service terms, pricing, and schedules.

What Makes You the Ideal Candidate:

• Must be able to perform the primary duties of the position, with or without accommodations.
• 2+ years of customer service experience.
• Must be highly detail-oriented and organized.
• Proficient in Microsoft Office.
• General understanding of electrical, plumbing, and concrete concepts is preferred.
• Basic understanding of swimming pool operations and equipment is highly preferred.

Why You Should Work for Us:

• Competitive base wage of $23.00-$27.50 hourly, depending on experience.
• Health, dental, vision, short-term disability, & life insurance.
• Retirement plan (401K) with employer match.
• Paid vacation time.
• Work for a trusted, local industry leader.

MC&R Pools, INC. is an Equal Opportunity Employer.