Service Coordinator

Job Description: Service Coordinator

We are seeking a detail-oriented and organized Service Coordinator to support our service team in ensuring timely and efficient service operations. The Service Coordinator will be responsible for coordinating with customers, service engineers, internal departments, and vendors to ensure smooth handling of breakdowns, preventive maintenance, AMC services, and customer complaints.

Key Responsibilities

• Coordinate and schedule service calls, breakdown complaints, and preventive maintenance visits.
• Assign service engineers/technicians based on customer requirements and site locations.
• Coordinate with customers regarding service schedules, site visits, and service requirements.
• Maintain and update service records, customer databases, and service reports.
• Track open service complaints and ensure timely resolution and closure.
• Coordinate with the service team for timely submission of FSR (Field Service Reports) and service documentation.
• Coordinate with stores and purchase teams for spare parts and material required for service jobs.
• Follow up on pending spare parts, service materials, and equipment required at customer sites.
• Coordinate with the accounts team regarding AMC invoices, service charges, and payment-related matters where required.
• Prepare daily/weekly/monthly service reports and performance summaries.
• Maintain records of AMC customers, service schedules, breakdowns, and preventive maintenance activities.
• Handle customer inquiries and provide regular updates regarding service status.
• Follow up with customers after service completion to ensure proper closure and customer satisfaction.
• Coordinate with sales, operations, logistics, and technical teams for smooth service execution.
• Maintain the service calendar and ensure scheduled services are completed on time.
• Escalate critical or delayed service issues to the Service Manager/Management.

Skills

• Strong coordination, organizational, and multitasking abilities.
• Excellent communication skills (verbal & written).
• Good customer handling and follow-up skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Familiarity with CRM or service management software.
• Ability to maintain accurate service records and reports.
• Strong attention to detail and problem-solving abilities.
• Ability to coordinate effectively with engineers, customers, vendors, and internal departments.
• Ability to work under pressure and manage multiple service requests simultaneously.

Required Skills & Qualifications
Education:

• Bachelor’s degree in Business Administration, Commerce, Engineering, or a related field.

Experience:

• 0–3 years of experience in service coordination, customer support, service administration, or a similar role.
• Experience in the DG/Generator, electrical, mechanical, or industrial equipment industry will be an added advantage.

Pay: ₹15,000.00 - ₹32,000.00 per month

Work Location: In person