Service Coordinator

ABOUT US:

Bioair Mechanical & Plumbing is a fast-growing commercial HVAC and plumbing contractor with more than 30 years of experience serving San Diego County.

Our continued growth has been driven by a responsive, hardworking team both in the field and in the office. As we continue to expand, we are looking for a highly organized and motivated Administrative & Service Coordinator to help keep our service operations running efficiently.

This position is ideal for someone who is a strong communicator, comfortable working in a fast-paced service environment, and able to stay on top of emails, active jobs, technicians, and day-to-day administrative responsibilities.

We value our employees and believe in promoting from within whenever possible. For the right person, there is significant opportunity to take on additional responsibilities and advance within the company as we continue to grow.

Compensation will be determined based on experience, skill level, and background.

RESPONSIBILITIES

• Monitor technicians and active job cards throughout the day using field service management software
• Communicate with technicians regarding job status, scheduling, documentation, and outstanding items
• Monitor and help manage incoming emails and service-related requests
• Provide dispatch and scheduling support as needed
• Assist with coordinating ongoing service, maintenance, and project work
• Create and maintain Excel spreadsheets, Word documents, electronic folders, and other company records
• Review jobs for missing information, documentation, or required follow-up
• Help ensure open jobs continue moving toward completion and do not fall through the cracks
• Communicate professionally with customers, technicians, vendors, and other office staff
• Assist management and the office team with additional administrative responsibilities as needed

QUALIFICATIONS

• Strong Microsoft Office skills, particularly Excel, Outlook, and Word
• Experience using field service management, dispatching, CRM, or similar software preferred
• Previous experience working for an HVAC, plumbing, construction, property management, or other service-based company strongly preferred
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable communicating directly with field technicians and following up when information is needed
• Self-motivated and able to work independently
• Dependable, proactive, and willing to take ownership of responsibilities
• Motivated to learn and advance within the company
• College degree preferred, but relevant experience may be considered in place of a degree

WHAT WE'RE LOOKING FOR

We are looking for someone who does more than simply complete assigned tasks. The ideal candidate notices what needs attention, follows up without having to be repeatedly reminded, and takes pride in helping the entire team stay organized.

If you are dependable, organized, comfortable working with both office staff and field technicians, and looking for an opportunity to grow with an established company that is continuing to expand, we would like to hear from you.

Pay: $20.00 - $28.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person