Service Coordinator

The Opportunity:

We are partnering with a well-established national organisation based in Dandenong to recruit an experienced Service Coordinator for an immediate-start temporary opportunity. Sitting at the centre of a busy service operation, you will coordinate technicians and service jobs across Australia while ensuring customers receive clear and timely updates throughout the process.

Key Responsibilities:

• Coordinate service jobs from initial request through to completion
• Schedule technicians across a national portfolio
• Manage customer enquiries via phone and email
• Keep customers updated on technician attendance, job progress and timeframes
• Monitor open work orders and follow up outstanding actions
• Respond to changing schedules and assist in resolving service issues
• Prepare quotations and ensure completed jobs are ready for invoicing
• Maintain accurate job information across internal systems and customer portals
• Liaise with technicians, Operations, Scheduling and internal teams
• Ensure service documentation is completed accurately and on time
• Provide general administrative support across the service function

About You:

• Previous experience in Service Coordination, Scheduling, Customer Service or Administration
• Strong organisation skills and the ability to manage multiple jobs at once
• Confident communication skills across customers, technicians and internal stakeholders
• A proactive approach to following up jobs and resolving issues
• Strong attention to detail and systems confidence
• Experience within field services, maintenance, facilities, trades or a similar service environment will be highly regarded
• The ability to adapt quickly within a busy and changing environment
• Immediate or short-notice availability

The Benefits:

• Immediate-start temporary opportunity
• Full-time hours
• Dandenong location with onsite parking
• Work across a national service portfolio
• Varied role combining scheduling, customer service and administration
• Supportive and collaborative team environment
• Opportunity to build further experience within a busy service coordination function