Service Coordinator

Service Coordinator – HVAC/R

RackAir Inc. Kingston, Ontario
Full-Time, Permanent | In Person
Salary: $50,000–$62,000 per year, based on experience

RackAir Inc. is seeking an experienced Service Coordinator to join our Kingston operations team.

Reporting directly to the Service Manager, the Service Coordinator plays a key role in keeping our HVAC/R service department organized, responsive, and moving efficiently. This position works closely with our technicians, customers, suppliers, and management team to coordinate day-to-day service operations from initial call through job completion and closeout.

Responsibilities

• Coordinate and schedule daily HVAC/R service calls and preventive-maintenance work.
• Dispatch technicians based on priority, location, skill set, and customer requirements.
• Maintain accurate work orders and job information within BuildOps.
• Communicate with customers regarding scheduling, technician arrival, outstanding work, and job status.
• Review technician time entries, job notes, material usage, and supporting documentation.
• Assist with job closeout and preparation of completed work for billing.
• Coordinate parts, equipment, purchasing requirements, and supplier follow-up.
• Track purchase orders and supporting job documentation.
• Monitor open service calls and ensure incomplete work is followed through to completion.
• Assist with quotation and recommendation follow-up.
• Support the Service Manager with technician scheduling, workload management, and department organization.
• Maintain accurate customer, property, equipment, and service information.
• Identify outstanding administrative issues that could delay billing or job completion.

Qualifications

• Previous experience in HVAC/R, mechanical, or a comparable skilled-trade service environment is required.
• Previous service coordination, dispatch, or operations-support experience.
• Strong understanding of work orders, purchase orders, invoices, and service-job workflows.
• Comfortable coordinating multiple technicians and competing priorities.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Comfortable working in a fast-paced service environment where priorities can change throughout the day.
• Experience with field-service or work-order management software.
• BuildOps experience is considered an asset.

What Success Looks Like

A successful Service Coordinator keeps technicians productive, customers informed, and jobs moving from dispatch through completion without administrative delays.

You will be successful in this role when:

• Technicians know where they need to be and have the information required to complete their work.
• Service calls are scheduled and prioritized effectively.
• Customers receive timely and professional communication.
• Work orders, technician documentation, time, materials, and purchase orders are complete and accurate.
• Completed jobs move quickly into billing.
• Open work does not sit without follow-up.
• The Service Manager has clear visibility into outstanding calls, scheduling issues, and department priorities.

Compensation & Benefits

• $50,000–$62,000 annual salary, based on experience.
• Company benefits plan.
• Full-time, permanent position.
• Stable year-round employment.
• Opportunity to grow within an established and expanding HVAC/R service organization.

About RackAir

RackAir Inc. is a commercial HVAC/R service and maintenance contractor serving customers across Eastern Ontario and the Greater Toronto Area. Our work is focused on long-term customer relationships, preventive maintenance, commercial service, retrofit projects, and dependable building-system support.

To apply: Submit your résumé through Indeed along with a brief description of your relevant HVAC/R, mechanical-service, dispatch, or service-coordination experience.

Pay: $50,000.00-$62,000.00 per year

Work Location: In person