Service Coordinator

Job Summary: The service coordinator coordinates activities of service technicians and is responsible for assisting the office manager and sales and service teams with some daily administrative activities. The service coordinator is responsible for continuous communication with builders and customers regarding service and warranty work to be performed.

Duties and Responsibilities:

• Coordinates weekly service schedules and distributes appropriate paperwork to service technicians. Updates daily as needed.
• Schedules warranty calls with homeowners and service calls with superintendents daily.
• Consults with service technicians to ensure all work is completed and help with any needed supplies.
• Verifies and schedules a daily log of all work orders that are ordered and received through sales staff.
• Assist sales staff with obtaining information.
• May handle receptionist duties with phone and visitors and keeps show room tidy.
• Assist the office manager whenever needed.
• Any miscellaneous duties assigned by regional manager or office manager.

Qualifications:

• Must have a high school diploma or equivalent.
• Customer service oriented.
• Must be able to work in a fast-paced work environment.
• Prior office experience.
• Good written and verbal communication skills.
• Knowledge of Excel, Open Office, Microsoft Word, and PowerPoint.
• Works with little supervision and has the capability of working with diverse personalities.
• Ability to handle stressful situations when they arise and make sound judgement.
• Exceptional attendance.

Essential Functions of the Job:

• Sit for several hours or more per day.

• May stand and walk for several hours per day.

• Sometimes lifts and carries heavy objects.

• Bends, stretches, reaches, and twists while performing duties of the job.

• Frequently uses fingers to operate telephone, grasp and use writing implements and papers, operate calculator and computer, and perform other job duties.

• Must be able to communicate effectively with management, coworkers, and customers—both over the phone and in person.

• Must be alert and able to identify a hazard—should one occur—by correcting immediately or reporting immediately as necessary.

• II. Exertion Requirements: Light

  Activity	Load/Weight/Force	Duration
  Pushing	A negligible amount of force to initiate and/or maintain	Constantly
  Pushing	Up to 10 lbs. of force to initiate and/or maintain	Frequently
  Pushing	Up to 20 lbs. of force to initiate and/or maintain	Occasionally
  Pulling	A negligible amount of force to initiate and/or maintain	Constantly
  Pulling	Up to 10 lbs. of force to initiate and/or maintain	Frequently
  Pulling	Up to 20 lbs. of force to initiate and/or maintain	Occasionally
  Lifting	A negligible amount of force to initiate and/or maintain	Constantly
  Lifting	Up to 10 lbs.	Frequently
  Lifting	Up to 20 lbs.	Occasionally
  Carrying	A negligible amount of force to initiate and/or maintain	Constantly
  Carrying	Up to 10 lbs.	Frequently
  Carrying	Up to 20 lbs.	Occasionally

  III. Sensory Requirements: Light

  Activity	Requirement
  Hearing	Corrected to detect a minimum amplitude of 65 dB(A) for normal speaking voice at a distance of three feet.
  Vision	Corrected to 20/40
  Color Discrimination	n/a
  Taste	n/a
  Smell	n/a
  Talk	Talking with a normal voice approximates to sound pressure level 65 dB(A)

• Must have a high school diploma or equivalent.

• Customer service oriented.

• Must be able to work in a fast-paced work environment.

• Prior office experience.

• Good written and verbal communication skills.

• Knowledge of Excel, Open Office, Microsoft Word, and PowerPoint.

• Works with little supervision and has the capability of working with diverse personalities.

• Ability to handle stressful situations when they arise and make sound judgement.

• Exceptional attendance.