Service Coordinator

The SRA Way

Our core values are:

• We embrace change – we’re always looking to do things better through innovation, problem solving, creativity and entrepreneurship.
• We work as one team – A team that is aligned motivated, committed and accountable to each other can be bold and achieve great things.
• We are driven by quality – SRA deliver with intent and aim to exceed expectations.
• We respect our foundations – Having a safe place to work, a family who supports us, clean air to breathe and a community that surrounds us all need to be nurtured.
• We reinvest in ourselves – Investing in what makes us great is also a chance to reward loyalty, passion and commitment whilst further reinforcing our foundations.

SRA Solutions are going through an extraordinary period of growth and redefining the market with class-leading solutions to our customers and with this we are we are looking for an exceptional Service Coordinator to join our growing team.

This position is based in Chipping Norton, Sydney

Accountabilities

• Coordination and monitoring of service team resources
• Liaising with customers regarding job updates and service invoice queries
• Scheduling installation times, materials orders, and assisting with all service related matters
• Ordering and quote management for materials
• Coordinating and scheduling preventative maintenance services
• Provide accurate and timely reporting
• Maintain and update safety records, registers and databases
• Promote a safe working environment
• Promote working practices and a culture of safe behaviours and attitudes

Requirements

• Proven Service Coordination experience within a small to medium organisation with strong levels of judgment and discretion
• Strong proficiency in MS Word, Excel, Email software
• Ability to perform all duties with high degree of accuracy and confidentiality
• Excellent interpersonal communication and people management skills
• Excellent time management skills and the ability to organise and prioritise own workload particularly as the team are based in different locations
• Proven ability to organise and prioritise tasks is proactive with a strong attention to detail
• Influencing and negotiation skills
• Ability to perform & contribute within a team environment
• Ability to communicate with all levels of staff, management & Clients
• Flexibility within role being able to adjust to any given task or situation
• Australian Citizen

Made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for! At SRA Solutions we are dedicated to building an inclusive and diverse workplace based on merit, great work, ethics and character.

Thank you for your interest in SRA Solutions, and we look forward to receiving your application.