Service Coordinator

• Candidate must have experience as Backend Coordinator or Service Incharge or as Supervisor in Service Industry ( Laptop Authorised Service Centers/Mobile Authorised Service Centers/ Consumer Electronics or Home Appliances )
• Resolve Customer Issues, regarding repairing of products and handling the Customer Enquiries to procure the best products
• Handling Escalation Cases as a Coordinator
• Call Allocation and follow up with Service Technicians
• Always in touch with Field team for regular updates
• Responsible for the Preparation & Maintenance of the MIS Reports on Daily, Weekly, & Monthly Basis
• Assigning the Complaints to the Authorised Service Centers to resolve the Customer Query

Work Experience - 1 - 2 yrs.
Fixed Salary 23K p.m. to 25K p.m.
PF+Mediclaim+Mobile Reimbursement+Leave Encashment
Education Background - 10th/10+2 (PUC) / Technical certification / Diploma
Communication Skills - Good ( English & Regional language)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• Do you have experience in Customer Handling
• Have you worked, in any Home Appliances Authorised Service Centers.

Work Location: In person